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Return Policy

Issues due to transit damage: 

  • If the reason for a return/complaint is that the product or packaging is damaged, customers are required to provide both clear photos and a detailed description of the damage. Customers can email this information to sunsetvalleyorganics@gmail.com please be sure to include your order number in the subject line. 
  • All damages must be reported immediately upon delivery. If the product received is temperature sensitive, the issue must be reported within 3 hours of delivery. All other issues must be reported within 24 hours of delivery. 
  • We, along with our delivery partners, reserve the right to inspect damage before issuing store credit/refund. Please do not discard any product until the review is complete. 
  • Refusing delivery does not initiate a return and will not automatically result in a refund. 

We are currently unable to accept returns on any product. 

  • Due to the exceptional circumstances due to the COVID-19 epidemic, we are unable to accept returns on any items. Orders begin processing as soon as they are received and are final. We apologize for any inconvenience this may cause. 

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